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Manage Your Account, Your Way

dingdongtoge gives you direct control over how you use your account — from setting personal limits to stepping away entirely. These tools are built into your account settings and work across mobile and desktop, available where local law permits.

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dingdongtoge Manage Your Account, Your Way
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Reach Us While You Decide

Team online

Live Chat Support

Our support team is available via live chat directly inside the app. Open the menu from the bottom nav bar, tap Support, and start a conversation — no email required.

Account Settings Path

Go to your profile icon, then Account Settings, then Privacy Controls. The break and closure options are listed there with step-by-step confirmation screens.

Email Us Directly

If you prefer written confirmation, contact our support email from your registered address. We respond and log the request so there is a paper trail tied to your account.

dingdongtoge Your Options for Taking a Break

Your Options for Taking a Break

When you need distance from your account, we have three levels of separation you can activate yourself. A cooling-off period lets you pause access for a fixed number of days — your account stays intact but you cannot log in during that window. A longer break suspends access for weeks or months, with the option to extend. A permanent closure removes your

account entirely; once confirmed, it cannot be reversed and your details are removed from active systems. All three options are in your account settings under the privacy and control tab, reachable from any device.

HOW WE HANDLE THIS

Our Commitment to Account Integrity

No Reversal During Pause

Once a cooling-off period starts, it cannot be cancelled early — not by contacting support, not through the app. The timer runs its full course before access returns.

Cross-Device Enforcement

A pause on your account blocks login from mobile browser, the app, and desktop simultaneously. Switching device does not bypass the restriction.

Data Handling on Closure

Permanent account closure triggers removal of your personal data from active records in line with our privacy policy. Your transaction history is retained only as required by applicable law.

No Marketing During Breaks

While your account is paused or closed, we suppress all promotional messages to that account. You will not receive emails or push notifications during the restriction period.

Account Control Terms, Defined

What is a cooling-off period?

A short voluntary account pause, usually a few days to a few weeks. During this time you cannot log in, but your account balance and history remain intact and accessible after the period ends.

What does account closure mean?

Permanent closure permanently deactivates your account and removes your profile from active systems. Unlike a pause, this action cannot be reversed once the confirmation step is completed.

What is a spending limit?

A personal cap you set on how much you can deposit within a given timeframe — daily, weekly or monthly. Once the limit is reached, further deposits are blocked until the period resets.

What is account verification (KYC)?

KYC stands for Know Your Customer — the identity check we run before processing withdrawals. It typically involves uploading a government ID and confirming your registered e-wallet, such as OVO or DANA.

What is a session reminder?

An optional notification that alerts you after a set amount of time has passed in a single session. It does not end your session automatically but prompts you to review your activity.

What is voluntary exclusion?

A formal request to restrict your own account access for a defined or indefinite period. Unlike a simple pause, voluntary exclusion is logged and treated as a binding account instruction.

What You Asked About Account Breaks

No. Once you confirm a cooling-off period, it runs to completion. Support cannot override it early. This is intentional — the restriction is designed to hold firm once set.

Yes. Your account balance is preserved exactly as it was when you activated the pause. Nothing is deducted, and no pending transactions are cancelled unless they were already in progress at the time.

For a timed pause, access restores automatically when the period ends. Log in with your usual credentials via the mobile browser or app. Your DANA, OVO, or GoPay wallet links remain active.

Withdrawal access during a pause depends on the type of restriction you set. A standard cooling-off period typically blocks all account access including withdrawals. Check the confirmation screen when you activate the pause for the exact terms.

Permanent closure is confirmed immediately after you complete the verification step inside account settings. The account becomes inaccessible right away; data removal from active systems follows in line with our privacy policy.

Your DANA, OVO, or GoPay wallet is unlinked from the account upon closure. Any funds remaining in your account balance will be returned to your registered wallet before closure is finalised, subject to standard verification.
Reference

Self Exclusion Guide

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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